Shipping and Return Policy

Shipping Terms:

Standard Ground Shipping

NOTE: We are currently experiencing shipping delays. Please allow up to 7 business days for your order to ship. 

Most packages ship via FedEx ground carrier and will be delivered in 4-7 business days*. Orders shipping to Alaska, Hawaii & Puerto Rico, please contact us for shipping rates.

*If a shipment will be delayed due to an item that is back-ordered or drop-shipped directly from the manufacturer, you will be notified via phone or email. Additional shipping charges on oversize or heavy items may still apply and will be noted in your cart. Free shipping does not apply to the portion of your order containing live plants, snails, and tadpoles. See below for shipping details on these items.

Motor Freight (LTL) Shipments: Oversize or heavy items that cannot be sent by traditional package delivery will be shipped via a motor freight carrier. You will be notified at the time of the order. After the carrier receives your order, they will contact you to schedule a delivery time. Typically, carriers require a minimum four-hour window for delivery. An adult older than age 18 must be present and available to sign for the delivery.

Express Ground Shipping

Express Ground Shipping is currently not being offered at this time due to COVID-19.

Orders submitted by 12 PM ET, will ship same day (Monday – Friday) for delivery within 1-4 business days by selecting Express Shipping for $12.95 during checkout. Note: $12.95 is not in addition to the $9.95 charge for orders under $99. If an order with Express Shipping is made after 12 PM ET, it will ship the following business day.

Express Shipping will not apply to any portions of your order containing Live plants, snails and tadpoles, fish or Motor Freight Items. Please see delivery details for those shipment types. Additional handling on oversize or heavy items may still apply and will be noted in your cart. Orders shipping to Alaska, Hawaii & Puerto Rico, please contact us for shipping rates.

Second Day and Next Day Shipments

If faster service is needed please call us at 877-356-6455.

Damaged Shipments

Please inspect your delivery before signing your delivery receipt. Signed delivery receipts are proof that your shipment has arrived “complete and without damage”. In the unlikely event that you receive a damaged shipment, you may refuse the shipment without penalty.

100% Satisfaction Guaranteed!

Our mission is to exceed your expectations. We don’t just sell products, we sell solutions. If for any reason you are unhappy with your purchase, simply send the item(s) back to us for a full merchandise refund. Please call our Customer Care Department at 877-356-6455 for a Jenlis Return # before returning your items.

Warranty Coverage:

Unless stated otherwise all mechanical products are covered from manufacturer defect for a period of 1 year from date of purchase. Jenlis will repair or replace the defective product. You will be responsible for return shipping charges. Jenlis will be responsible for the shipping cost to have the replacement or repaired item returned to you. Customers located outside of the Continental United States will be responsible for all shipping charges. Please call our Customer Care Department at 877-356-6455 for further details on expediting your warranty claim.

Seller warrants products to the extent that Seller will determine to repair or replace the product if by reason of faulty material, workmanship, or manufacturer defect under normal use and service when properly assembled using assembly instructions and using the product in the proper manner set forth in the instructions.

This warranty shall not apply to any product which has been misused or altered.

Incorrect Items/Damaged Items:

In the unlikely event that you receive an incorrect or damaged item in your order please call our customer care department at 877-356-6455. A customer care representative will assist you in correcting your order issue.

Refund/Return Policy:

Products may be returned within 90 days of purchase. All returned items must be clean, in original packaging with instructions and all components. Electrical units must be unaltered, in working condition, and may incur a restocking fee.  You will be responsible for return shipping charges. Please use the following steps when returning products:

Step 1 – Request a Jenlis Return #

To expedite the return process, please call 877-356-6455 to request your Jenlis Return Number. Failure to request your RMA Return Number may result in delay or dismissal of your return/repair. Please have this number available when making inquiries about your return/repair.

Step 2 – Package your return items

Pack your return items in a box with packaging material that will sufficiently protect the item and its original packaging. If you do not have these materials available, you can take your package to a UPS or FedEx Kinkos store and have them pack it for you.

Step 3 – Indicate your Jenlis Return Number on the outside of your package

Write the RMA Return Number on the outside of your return box so that it can be routed properly at our warehouse.

Step 4 – Ship your return

You can ship your package back via UPS, FedEx or USPS. Be sure to request a tracking number to ensure package delivery. Return your package to the following address:

Jenlis
Jenlis Return #
161 Peyerk Ct
Romeo, MI 48065

Step 5 – Check e-mail for status updates

If your e-mail address is on file, you will receive an e-mail notification that your package has arrived. Please allow 3-5 business days for processing. You will receive an additional e-mail once your return/repair has been processed.

Cancellation:

An order may be canceled up until the payment has been processed.  When payment is processed, the buyer is responsible for payment and must refer to Refund/Return Policy.

SHIPPING AND RETURN POLICY

For more information, please email us at sales@jenlisinc.com or call 877-356-6455

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